Career Spotlight: Customer Happiness Engineer at GoDaddy

Tell us a little about yourself and your career journey so far.
I’ve been part of the GoDaddy team for almost seven years, and I currently work as a Customer Happiness Engineer, focusing primarily on ManageWP and the Hub dashboard. Over time, my role has grown to include broader support across a range of GoDaddy services within the Hub team.

My career in Customer Care began in tech support, where I discovered how much I enjoy breaking down complex technical issues into simple, understandable solutions. That passion for problem-solving and helping others is what drew me to this field in the first place.

Joining GoDaddy was a pivotal step in my journey—it gave me the opportunity to collaborate with highly skilled colleagues and support entrepreneurs from all walks of life. Every day brings a fresh challenge, and I love that no two days are ever the same. I’m genuinely grateful for the amazing team I work alongside and for the chance to make a positive impact on our customers’ experiences.
 
What has been your most valuable learning experience over the past year?
This past year reinforced the value of adaptability and continuous growth. Technology and customer needs evolve quickly, so staying curious and open to new ideas is essential. I’ve learned that some of my biggest professional leaps happen when I step out of my comfort zone—whether that’s mastering a new tool or sharpening my communication skills.

A standout experience for me was representing GoDaddy at WordCamp Europe as part of our delegation team. Although I had been involved with the event’s organizing team for two consecutive years, this time I was on the front lines at our booth. It was eye-opening to engage directly with attendees, share insights about our products, and receive real-time feedback. That in-person connection gave me a new perspective and helped me grow both professionally and personally.
 
How do you balance technical problem-solving with customer communication?
The balance comes down to empathy and clear communication. Technical issues can be stressful for customers, so I always aim to explain solutions in straightforward, jargon-free language while making sure they feel understood and supported. Listening carefully to their concerns is just as important as resolving the issue itself. The goal is to ensure they walk away feeling confident in both the solution and the service.
 
What do you value most about GoDaddy’s company culture?
The sense of teamwork and support is what stands out the most. At GoDaddy, every voice matters, and collaboration is at the heart of everything we do. Wins are celebrated together, and challenges are tackled as a united front. This inclusive, encouraging environment not only fuels innovation but also fosters personal and professional growth.
 
What advice would you give someone starting out in GoDaddy’s Care department?
Ask questions, seek support, and don’t hesitate to learn from those around you—the culture here is incredibly collaborative. Listening deeply to customers is key; every interaction is an opportunity to create a lasting positive impression.

Stay open to feedback, remain curious, and welcome change as a path to growth. And most importantly, bring your authentic self to work. Your unique experiences and perspective are assets that help build stronger connections with both colleagues and customers. A positive attitude, empathy, and willingness to learn will take you far.
 
Do you have a personal motto or guiding principle?
I live by two: