transcosmos has announced that it has been honored with the Japan Partner of the Year – Innovation award at the Salesforce Japan Partner Award 2026. The recognition highlights the company’s work with Kanagawa Prefecture, where it supported the #7119 / #8000 Contact Center Project by deploying a suite of solutions such as Agentforce for Public Sector, Agentforce Service, Data 360, Tableau, and Agentforce.
The company actively integrates Agentforce, Salesforce’s AI-driven agent platform, into contact center operations to help address challenges like maintaining a stable workforce, ensuring consistent service quality, and reducing post-interaction workload for human agents. In addition, transcosmos leverages Tableau and Data 360 to enable clients to analyze accumulated data and implement systems that enhance operational efficiency.
Commenting on the achievement, Atsushi Urano, Senior Vice President for Japan, Korea & Taiwan, Alliance & Channels & Global Technology Partners, noted that transcosmos is focused on accelerating client growth and helping organizations overcome challenges across the entire customer experience landscape in an era of rapid technological advancement and AI-driven transformation. He also emphasized that partners play a vital role in Salesforce’s mission to drive customer success.
Now in its 19th year, the Salesforce Japan Partner Award program recognizes the contributions of its partners—including consulting firms, digital agencies, sales organizations, and ISVs—for their impact across cloud technologies, industries, and various partner initiatives.
Click here to view the list of winners of the Salesforce Japan Partner Award 2026.
The company actively integrates Agentforce, Salesforce’s AI-driven agent platform, into contact center operations to help address challenges like maintaining a stable workforce, ensuring consistent service quality, and reducing post-interaction workload for human agents. In addition, transcosmos leverages Tableau and Data 360 to enable clients to analyze accumulated data and implement systems that enhance operational efficiency.
Commenting on the achievement, Atsushi Urano, Senior Vice President for Japan, Korea & Taiwan, Alliance & Channels & Global Technology Partners, noted that transcosmos is focused on accelerating client growth and helping organizations overcome challenges across the entire customer experience landscape in an era of rapid technological advancement and AI-driven transformation. He also emphasized that partners play a vital role in Salesforce’s mission to drive customer success.
Now in its 19th year, the Salesforce Japan Partner Award program recognizes the contributions of its partners—including consulting firms, digital agencies, sales organizations, and ISVs—for their impact across cloud technologies, industries, and various partner initiatives.
Click here to view the list of winners of the Salesforce Japan Partner Award 2026.