Daily CSR
Daily CSR

Daily CSR

Daily news about corporate social responsibility, ethics and sustainability
Tags (3) : customer relations

Customer Service Trends: Gen Z Optimism vs. Boomer Frustration

Customer Service Trends: Gen Z Optimism vs. Boomer Frustration
08/08/2025 | Companies
Americans Feel Customer Service is Declining, But Younger Generations Remain Hopeful Nearly half of U.S. consumers believe customer service is deteriorating, according to GoDaddy’s latest Consumer Pulse survey. Despite this growing concern, younger generations—namely Gen Z and Millennials—maintain...
AI tools, Baby Boomers, business communication, business trends, chatbot, communication preferences, Consumer Pulse survey, customer experience, customer feedback, customer loyalty, customer relations, customer retention, customer satisfaction, customer service, customer support, customer trust, digital security, empathy in service, Gen X, Gen Z, generational differences, GoDaddy, GoDaddy Conversations, live chat, Millennials, omnichannel support, rude service, service expectations, small business, small business solutions, small business technology

Jane Beaman Named VP & GM of Cummins Components & Software Unit

Jane Beaman Named VP & GM of Cummins Components & Software Unit
04/08/2025 | Companies
Cummins Inc. has named Jane Beaman as the incoming Vice President and General Manager of its Components & Software (CCS) Business Unit, effective April 1. She takes over from Shon Wright, who has been appointed President of the Distribution segment. In her new role, Beaman will be responsible...
2025 Ram Diesel, automotive industry, business unit, CARE, CCS, Components and Software, corporate leadership, Cummins, customer relations, decarbonization, distribution segment, diversity, engine business, executive appointment, global strategy, Indiana University, Indiana Wesleyan, innovation, Jane Beaman, leadership, mentorship, promotion, Shon Wright, social justice, strategic planning, women in leadership

Miraka Partners with Plex for Sustainable Smart Manufacturing

Miraka Partners with Plex for Sustainable Smart Manufacturing
01/27/2025 | Companies
Miraka, a New Zealand-based dairy company and the first in the world to power its operations using renewable geothermal energy, has partnered with Plex, a solution by Rockwell Automation, to enhance its efficiency and sustainability. The company plans to utilize Plex to integrate its enterprise...
agility, automation, business growth, carbon emissions, competitive edge, customer relations, dairy industry, efficiency, enterprise resource planning, ERP systems, financial management, geothermal energy, industry standards, innovation, Miraka, modular systems, New Zealand, operational performance, Plex, renewable energy, resilience, Rockwell Automation, smart manufacturing, supply chain, sustainability, sustainability goals


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