Bell Integration Wins NICE Implementation Partner of the Year for CXone AI Excellence

Bell Integration has been named Implementation Partner of the Year by NICE, in recognition of its outstanding role in driving worldwide adoption of CXone Mpower, NICE’s AI-powered customer experience platform.

This accolade highlights partners that demonstrate deep expertise through advanced certifications and consistently deliver innovative, high-impact solutions for clients.

A Strategic Partnership Driving Transformation
“This partnership unites two forward-thinking organisations to fast-track the use of advanced AI technologies, improving both customer experience and operational performance across global contact centres. Our collaboration with NICE has grown to provide end-to-end solutions, including CXone and Enlighten, to our customers,” said Faisal Abbasi, AI & Data Executive Director at Bell Integration.

With a team of over 350 AI specialists, Bell Integration brings strong capabilities in enabling business transformation through scalable and intelligent AI solutions, including agentic AI and orchestration. This depth of expertise allows the company to effectively harness and deliver the benefits of NICE Cognigy solutions.

“Working with Bell Integration is truly rewarding. They are a valued strategic partner and an exceptional organisation. Our shared commitment to an AI-first approach for the future of customer experience makes this collaboration especially impactful,” said Erika Sullivan-Pond, Partner Manager at Bell Integration.

Looking Ahead
Bell Integration plans to further strengthen its partnership with NICE into 2026 and beyond, continuing to support organisations in transforming customer experience by combining its AI expertise with NICE’s CXone platform.