Top-Ranked Electric Utilities: PSEG Long Island & PSE&G Lead in Business Customer Satisfaction 2025
According to the J.D. Power 2025 Electric Utility Business Customer Satisfaction StudySM, PSEG Long Island and New Jersey’s largest utility, Public Service Electric & Gas (PSE&G), achieved the highest customer satisfaction scores among large electric utility business customers in the Eastern U.S. PSEG Long Island claimed the top spot, marking an impressive rise from the bottom of the rankings in 2014 when it began operating the Long Island electric grid—making it the nation’s most improved electric service provider. PSE&G earned the second position, climbing from fifth place in 2024.
Ralph LaRossa, PSEG’s chair, president, and CEO, praised the teams at both PSEG Long Island and PSE&G, emphasizing that their success stems from collaboration, trust, and a shared dedication to serving customers.
“LaRossa highlighted that the recognition also reflects the enduring strength of the PSEG brand, which has been delivering safe and reliable energy since 1903,” noting that the employees in Long Island and New Jersey continue to uphold this tradition every day.
Kim Hanemann, PSE&G President and Chief Operating Officer, added, “These results demonstrate the value of PSEG and our ongoing commitment to providing exceptional customer service. We are grateful to our business customers for trusting us with their energy needs.”
The J.D. Power survey included 18,132 business customers across the country. Its “Large East” category encompasses major electric utilities operating in Connecticut, Delaware, the District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Tennessee, Virginia, and West Virginia.
David Lyons, interim president and COO of PSEG Long Island, remarked, “Since 2014, we have worked tirelessly to enhance the experience for the 1.2 million customers we serve on Long Island and in the Rockaways, including over 130,000 commercial clients. After a decade of focused improvements leveraging PSE&G’s expertise, it is a true honor to be recognized as the top utility for business customer satisfaction across 12 states.”
PSE&G has been dedicated to serving as a trusted energy partner for business clients. This year, the company introduced Business Connect, an initiative featuring webinars, events, and in-person visits. Business customers also benefit from a dedicated call center staffed by trained professionals, monthly newsletters with energy-saving tips, digital service options, and a wide range of energy efficiency programs.
Dave Johnson, PSE&G Senior Vice President and Chief Customer Experience Officer, stated, “At PSE&G, our customers are central to everything we do. We focus on connecting with them and offering programs, tools, and resources to help manage energy usage and costs.”
PSEG Long Island provides numerous programs and incentives for business clients, such as complimentary energy assessments, economic development grants, bill credit programs, energy efficiency rebates, and support for electric vehicles and chargers. Since 2018, its Business First Program has contributed over $2.8 million to assist local businesses through initiatives like Main Street Revitalization grants, the Vacant Space Revival program, and Community Thrive Program grants.
Click here to know more about the business support offered by PSEG Long Island.
Ralph LaRossa, PSEG’s chair, president, and CEO, praised the teams at both PSEG Long Island and PSE&G, emphasizing that their success stems from collaboration, trust, and a shared dedication to serving customers.
“LaRossa highlighted that the recognition also reflects the enduring strength of the PSEG brand, which has been delivering safe and reliable energy since 1903,” noting that the employees in Long Island and New Jersey continue to uphold this tradition every day.
Kim Hanemann, PSE&G President and Chief Operating Officer, added, “These results demonstrate the value of PSEG and our ongoing commitment to providing exceptional customer service. We are grateful to our business customers for trusting us with their energy needs.”
The J.D. Power survey included 18,132 business customers across the country. Its “Large East” category encompasses major electric utilities operating in Connecticut, Delaware, the District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Tennessee, Virginia, and West Virginia.
David Lyons, interim president and COO of PSEG Long Island, remarked, “Since 2014, we have worked tirelessly to enhance the experience for the 1.2 million customers we serve on Long Island and in the Rockaways, including over 130,000 commercial clients. After a decade of focused improvements leveraging PSE&G’s expertise, it is a true honor to be recognized as the top utility for business customer satisfaction across 12 states.”
PSE&G has been dedicated to serving as a trusted energy partner for business clients. This year, the company introduced Business Connect, an initiative featuring webinars, events, and in-person visits. Business customers also benefit from a dedicated call center staffed by trained professionals, monthly newsletters with energy-saving tips, digital service options, and a wide range of energy efficiency programs.
Dave Johnson, PSE&G Senior Vice President and Chief Customer Experience Officer, stated, “At PSE&G, our customers are central to everything we do. We focus on connecting with them and offering programs, tools, and resources to help manage energy usage and costs.”
PSEG Long Island provides numerous programs and incentives for business clients, such as complimentary energy assessments, economic development grants, bill credit programs, energy efficiency rebates, and support for electric vehicles and chargers. Since 2018, its Business First Program has contributed over $2.8 million to assist local businesses through initiatives like Main Street Revitalization grants, the Vacant Space Revival program, and Community Thrive Program grants.
Click here to know more about the business support offered by PSEG Long Island.
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