Customer Service

Mary Kay Launches Global Beauty Campaign in Brazil

October 6, 2026 by Mathieu Maurice

Mary Kay Inc. has introduced “Beauty Is More Beautiful Shared™,” its largest global consumer campaign to date, with Brazil serving as one of the initiative’s key launch markets. The campaign …

AI Helps Small Businesses Grow with Verizon

September 17, 2026 by Mathieu Maurice

For Destynee Turner, becoming an optician was driven by a desire to help people experience better vision. Building her own business, however, required a different set of skills. As she …

Sungrow Named No. 1 PV Inverter Supplier by S&P Global

August 17, 2026 by Mathieu Maurice

Sungrow, a global provider of photovoltaic (PV) inverters and energy storage solutions, has once again secured the top position for PV inverter shipments, according to S&P Global’s 2025 ranking. The …

Survey Reveals Demand for Human Support Alongside AI

June 23, 2026 by Mathieu Maurice

Kim.cc, an AI-driven customer support platform serving more than 200 e-commerce brands worldwide, has released its AI Customer Support Sentiment Report based on a June 2026 survey of 1,000 consumers …

GAC Expands Global Footprint with Enhanced Customer Service Strategy

May 27, 2026 by Mathieu Maurice

Driven by its ONE GAC 2.0 global strategy, GAC has entered a period of rapid international growth. Over the last two years, the company’s overseas sales have almost tripled, gaining …

New Oriental Reports Strong Q2 FY2026 Revenue Growth and Increased Profitability

January 28, 2026 by Mathieu Maurice

New Oriental Education & Technology Group Inc. (the “Company” or “New Oriental”), a leading provider of private education services in China, today released its unaudited financial results for the second …

Pak Mail Lawrenceville Under New Ownership – Shipping, Packing & Office Services

January 27, 2026 by Mathieu Maurice

Annex Brands, Inc., a prominent franchisor in the shipping, packing, and office services sector, is excited to announce the successful transfer of ownership of a Pak Mail location in Lawrenceville, …

New Holland Expands Sustainable Smart Dealer Network in Santa Fe

December 10, 2025 by Mathieu Maurice

New Holland, part of CNH, has expanded its Smart Dealer model in Santa Fe by adding a main headquarters and three additional branches in partnership with official dealers Agroterra and …

Why Mary Kay’s Entrepreneurial Opportunity Continues to Inspire Women Across Generations

November 21, 2025 by Mathieu Maurice

In 1963, Mary Kay Ash launched her legendary company with a courageous vision: to open doors for women to become entrepreneurs and leaders, guided by her enduring mission to “enrich …

Customer Service Trends: Gen Z Optimism vs. Boomer Frustration

August 8, 2025 by Mathieu Maurice

Americans Feel Customer Service is Declining, But Younger Generations Remain Hopeful Nearly half of U.S. consumers believe customer service is deteriorating, according to GoDaddy’s latest Consumer Pulse survey. Despite this …

How PSE&G Is Helping New Jersey Customers Manage Rising Energy Bill

June 12, 2025 by Mathieu Maurice

On a recent spring day at our West Orange customer support location, a steady stream of customers arrived—some on their own, others accompanied by family or friends. Each visitor was …

AI Bartenders vs. Humans: The Future of Mixology and Hospitality

April 30, 2025 by Mathieu Maurice

After a demanding week, many Americans look forward to unwinding at their neighborhood bar, greeted by a familiar bartender with a warm smile, a clean glass, and a listening ear. …

KeyBank Wins 12 Best Bank Awards for Middle Market & Small Business Banking

March 27, 2025 by Mathieu Maurice

KeyBank has been recognized for its dedication to supporting small and middle-market businesses, earning twelve prestigious 2025 Best Bank Awards in these sectors. These accolades highlight KeyBank’s robust financial solutions, …

Southern Company’s Role in Affordable, Reliable, and Sustainable Energy Growth

March 14, 2025 by Mathieu Maurice

For major energy providers like Southern Company, keeping energy affordable has always been a foundational priority. When energy costs rise beyond reach, it affects customers’ quality of life, disrupts business …

PSEG Recognized for Sustainability & Corporate Responsibility

February 4, 2025 by Mathieu Maurice

PSEG Recognized for Sustainability and Corporate Responsibility Public Service Enterprise Group (PSEG) has been included in the Dow Jones Sustainability Index (DJSI) for the 17th consecutive year. Additionally, PSEG has …

Career Growth, HRIS Insights, and Passion for Learning

January 14, 2025 by Mathieu Maurice

What’s your story? Tell us about yourself and your career journey so far. My career began in the Business Process Outsourcing (BPO) industry, where I worked as a contingent employee …

T-Mobile Prepares for California Public Safety Power Shutoffs (PSPS) in January 2025

January 13, 2025 by Mathieu Maurice

California’s electric utilities have the authority to implement Public Safety Power Shutoffs (PSPS) to temporarily cut power in specific areas during extreme weather, reducing the risk of fires caused by …

Chemours Announces 2023 Carrier of the Year Award Winners

November 15, 2024 by Mathieu Maurice

Chemours, a global leader in performance chemistry, has announced the winners of its fourth annual Carrier of the Year Awards, recognizing outstanding performance in transporting Ti-Pure titanium dioxide (TiO2) to …

Holiday Shopping Trends: Support Small Businesses This Season

November 15, 2024 by Mathieu Maurice

Shoppers are in a generous spirit this year, showing support not only for loved ones but also for small businesses. A recent GoDaddy survey reveals that 71% of U.S. shoppers …

Sysco Partners with Arkansas River Rice Mill: Supporting Black-Owned Suppliers

October 16, 2024 by Mathieu Maurice

At Sysco, we take pride in collaborating with diverse suppliers to deliver high-quality products to the market. We’re excited to feature Arkansas River Rice Mill, the only Black-owned rice mill …

Reliable Nuclear and Solar Energy Solutions for Eclipse-Proof Power

April 9, 2024 by Mathieu Maurice

In various cultures, the eclipse has been interpreted differently: from a mythical creature devouring the sun, to a cosmic punishment for human misdeeds, to a romantic liaison between the sun …

Natural Gas Utility Workers’ Day 2024: Duke Energy & Piedmont Celebrate

April 2, 2024 by Mathieu Maurice

Duke Energy and Piedmont Natural Gas are commemorating the ninth annual Natural Gas Utility Workers’ Day on March 18, 2024. This yearly event highlights the essential role played by natural …

Duke Energy Foundation’s Philanthropic Contributions and Duke Energy Indiana’s Service Overview

October 30, 2023 by Mathieu Maurice

Employees at the Cayuga, Edwardsport, and Gibson Stations are distributing $60,000 in grants from the Duke Energy Foundation to eight charities in their local communities. Stan Pinegar, the president of …

Melba Russell: The Longest-Serving Employee in Walgreens History

September 28, 2023 by Mathieu Maurice

Melba Russell had to retire due to her hip problems, which her doctor said could only be healed by staying off her feet. Despite being 88 years old, she enjoyed …

Towards A ‘Decarbonized Future’

January 15, 2021 by Debaleena Bhattacharjee

The temporary “emission reduction due to the COVID-19 lockdown” is not a significant one.

Duke Energy Takes Additional Steps During COVID-19 Pandemic

April 7, 2020 by Debaleena Bhattacharjee

Duke Energy enlists the additional information about its precautionary attempts to protect its employees and customers.

Customer Satisfaction Key To Feefo’s Trusted Merchant Awards

February 15, 2016 by Debaleena Bhattacharjee

The list of businesses that feature in the Feefo’s Trusted Merchant Awardc category has been released.