Customer Satisfaction

Survey Reveals Demand for Human Support Alongside AI

June 23, 2026 by Mathieu Maurice

Kim.cc, an AI-driven customer support platform serving more than 200 e-commerce brands worldwide, has released its AI Customer Support Sentiment Report based on a June 2026 survey of 1,000 consumers …

DXC Technology Tops European IT Customer Satisfaction Rankings

February 3, 2026 by Mathieu Maurice

DXC Technology, a global partner in enterprise technology and innovation, has once again been recognized as a top IT services provider in Whitelane Research’s 2025/2026 European IT Sourcing Study. For …

Top-Ranked Electric Utilities: PSEG Long Island & PSE&G Lead in Business Customer Satisfaction 2025

December 25, 2025 by Mathieu Maurice

According to the J.D. Power 2025 Electric Utility Business Customer Satisfaction StudySM, PSEG Long Island and New Jersey’s largest utility, Public Service Electric & Gas (PSE&G), achieved the highest customer …

Transform Restrooms into Business Assets with Tork’s Inclusive Hygiene and Sustainability Solutions

October 31, 2025 by Mathieu Maurice

Tork, a leading global brand in professional hygiene under Essity, has introduced new guidelines designed to help organizations turn their restrooms into strategic assets that boost visitor satisfaction and overall …

Covia’s Elco and Tamms Plants: Safety, Quality, and Global Impact

September 19, 2025 by Mathieu Maurice

Just off a two-lane road in southern Illinois, only a few miles apart, stand Covia’s Elco and Tamms plants. These neighboring facilities share a long tradition of success, built on …

Customer Service Trends: Gen Z Optimism vs. Boomer Frustration

August 8, 2025 by Mathieu Maurice

Americans Feel Customer Service is Declining, But Younger Generations Remain Hopeful Nearly half of U.S. consumers believe customer service is deteriorating, according to GoDaddy’s latest Consumer Pulse survey. Despite this …

Subaru Highlights 2024 Impact in CSR Report, Earns Civic 50 Honor

June 25, 2025 by Mathieu Maurice

Subaru of America, Inc. (SOA) has released its seventh annual Corporate Impact Report, reinforcing its enduring promise to be More Than a Car Company®. The report outlines the automaker’s sustained …

PSE&G Tops J.D. Power Rankings for Residential Electric & Gas Customer Satisfaction in 2024

February 6, 2025 by Mathieu Maurice

PSE&G Recognized for Outstanding Residential Customer Satisfaction Public Service Electric & Gas (PSE&G), the largest utility provider in New Jersey, has been honored by J.D. Power as the highest-rated utility …

How LIFT Toolkit and IRA Boost LMI Community Solar Access and Savings

August 2, 2023 by Mathieu Maurice

One of the most promising and emerging sectors of the solar industry is the community solar projects that serve low to moderate-income (LMI) households. However, the best practices and models …

Enhancing Customer Experience: Bath & Body Works Welcomes Maurice Cooper as Chief Customer Officer

May 12, 2023 by Mathieu Maurice

Introducing Maurice Cooper: Elevating Bath & Body Works’ Customer Experience Bath & Body Works, the renowned brand that brings you exceptional personal care products, has exciting news to share! We …

Anchor Safety Is At Par With Customer Satisfaction

May 19, 2016 by Debaleena Bhattacharjee

With new initiatives to deliver customers, Anchor Safety finds positive results.

Customer Satisfaction

Survey Reveals Demand for Human Support Alongside AI

Top-Ranked Electric Utilities: PSEG Long Island & PSE&G Lead in Business Customer Satisfaction 2025

Transform Restrooms into Business Assets with Tork’s Inclusive Hygiene and Sustainability Solutions

Covia’s Elco and Tamms Plants: Safety, Quality, and Global Impact

Customer Service Trends: Gen Z Optimism vs. Boomer Frustration

PSE&G Tops J.D. Power Rankings for Residential Electric & Gas Customer Satisfaction in 2024

How LIFT Toolkit and IRA Boost LMI Community Solar Access and Savings

Enhancing Customer Experience: Bath & Body Works Welcomes Maurice Cooper as Chief Customer Officer

Anchor Safety Is At Par With Customer Satisfaction

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