For Destynee Turner, becoming an optician was driven by a desire to help people experience better vision. Building her own business, however, required a different set of skills. As she …
Scott Thompson has experienced franchising from nearly every angle. Over the past 20 years, he has owned a franchise, held executive leadership positions with franchisors, and served as a CEO …
MoEngage, a customer engagement platform powered by agentic AI and used by more than 1,350 consumer brands worldwide, has announced the acquisition of San Francisco-based Aampe, a company specializing in …
Kim.cc, an AI-driven customer support platform serving more than 200 e-commerce brands worldwide, has released its AI Customer Support Sentiment Report based on a June 2026 survey of 1,000 consumers …
Skiptown, a contemporary, technology-driven dog care franchise, is continuing to advance SkipOS, its proprietary end-to-end platform that integrates operations across all five of its service offerings. The internally developed system …
Americans Feel Customer Service is Declining, But Younger Generations Remain Hopeful Nearly half of U.S. consumers believe customer service is deteriorating, according to GoDaddy’s latest Consumer Pulse survey. Despite this …
