Kim.cc, an AI-driven customer support platform serving more than 200 e-commerce brands worldwide, has released its AI Customer Support Sentiment Report based on a June 2026 survey of 1,000 consumers …
Americans Feel Customer Service is Declining, But Younger Generations Remain Hopeful Nearly half of U.S. consumers believe customer service is deteriorating, according to GoDaddy’s latest Consumer Pulse survey. Despite this …
The latest episode of 3BL’s ‘What the…?’ video series explores one of the most pressing challenges businesses face today: trust. With stakeholders expecting greater transparency and accountability, brands must rethink …
Bath & Body Works has been named to TIME’s inaugural list of the World’s Best Brands, taking the top spot in the male cosmetics category with a perfect score of …
