Five hospitals supported by Transform Shared Service Organization (TSSO) in Ontario, Canada, have upgraded the performance, reliability, and usability of their Oracle Health Foundation electronic health record (EHR) system by moving it to Oracle Cloud Infrastructure (OCI). This cloud migration allows the hospitals to improve experiences for both patients and clinicians, scale their systems more effectively, and introduce new AI-driven capabilities, including a recent pilot program for the Oracle Health Clinical AI Agent.
TSSO was established by five hospitals in the Erie St. Clair region of Southwest Ontario—Bluewater Health, Chatham-Kent Health Alliance, Erie Shores HealthCare, Hôtel-Dieu Grace Healthcare, and Windsor Regional Hospital—to oversee their IT operations.
In addition to supporting these hospitals, TSSO delivers technology solutions to other healthcare providers such as long-term care facilities, hospices, and family health teams. By adopting OCI’s high-performance, scalable cloud platform, TSSO has strengthened data security and improved real-time access to patient information for clinicians through faster and more reliable EHR functionality. OCI also serves as the platform for introducing Oracle Health Clinical AI Agent, with a pilot currently running among selected physicians and a broader rollout planned for 2026.
According to Lyn Baluyot, CEO of TSSO, enhancing infrastructure resilience and flexibility helps improve patient and clinician experiences while ensuring seamless interoperability and operations across facilities. She noted that a modern cloud platform enables TSSO to deliver adaptable, high-quality services, while OCI’s stable and redundant environment provides strong availability, performance, and a foundation for future innovation.
Since transitioning to OCI, all five hospitals have reported significant improvements in EHR speed and responsiveness. Average page load times for clinicians have dropped by 71%, and login-to-usable time has been reduced by 46%. These improvements allow clinicians to complete documentation more efficiently and dedicate more time to patient care. Faster system performance also supports more detailed and timely updates to patient records, improving communication and coordination among care teams.
With Oracle Health Clinical AI Agent embedded in the EHR, clinicians will be able to automatically generate detailed draft clinical notes from patient encounters in near real time. Physicians will only need to review and approve the notes, reducing administrative workload and allowing greater focus on patient interactions.
Erin O’Halloran, vice president and Canada market leader at Oracle Health, stated that TSSO’s move to OCI is a key step toward delivering integrated, patient-centered care. OCI supports a wide range of healthcare workloads, including application systems and advanced data and machine-learning services, helping clinicians make better-informed decisions. By using Oracle’s Canadian cloud region for data storage and processing, TSSO can maintain continuity of critical health services and enhance regional healthcare preparedness.
TSSO was established by five hospitals in the Erie St. Clair region of Southwest Ontario—Bluewater Health, Chatham-Kent Health Alliance, Erie Shores HealthCare, Hôtel-Dieu Grace Healthcare, and Windsor Regional Hospital—to oversee their IT operations.
In addition to supporting these hospitals, TSSO delivers technology solutions to other healthcare providers such as long-term care facilities, hospices, and family health teams. By adopting OCI’s high-performance, scalable cloud platform, TSSO has strengthened data security and improved real-time access to patient information for clinicians through faster and more reliable EHR functionality. OCI also serves as the platform for introducing Oracle Health Clinical AI Agent, with a pilot currently running among selected physicians and a broader rollout planned for 2026.
According to Lyn Baluyot, CEO of TSSO, enhancing infrastructure resilience and flexibility helps improve patient and clinician experiences while ensuring seamless interoperability and operations across facilities. She noted that a modern cloud platform enables TSSO to deliver adaptable, high-quality services, while OCI’s stable and redundant environment provides strong availability, performance, and a foundation for future innovation.
Since transitioning to OCI, all five hospitals have reported significant improvements in EHR speed and responsiveness. Average page load times for clinicians have dropped by 71%, and login-to-usable time has been reduced by 46%. These improvements allow clinicians to complete documentation more efficiently and dedicate more time to patient care. Faster system performance also supports more detailed and timely updates to patient records, improving communication and coordination among care teams.
With Oracle Health Clinical AI Agent embedded in the EHR, clinicians will be able to automatically generate detailed draft clinical notes from patient encounters in near real time. Physicians will only need to review and approve the notes, reducing administrative workload and allowing greater focus on patient interactions.
Erin O’Halloran, vice president and Canada market leader at Oracle Health, stated that TSSO’s move to OCI is a key step toward delivering integrated, patient-centered care. OCI supports a wide range of healthcare workloads, including application systems and advanced data and machine-learning services, helping clinicians make better-informed decisions. By using Oracle’s Canadian cloud region for data storage and processing, TSSO can maintain continuity of critical health services and enhance regional healthcare preparedness.