When Superstorm Sandy struck in 2012, power outages affected over 90% of our customers. Since then, our top priority has been creating an energy system that’s more robust, intelligent, and resilient than ever before.
Over the past decade, we’ve invested $30 billion to strengthen New Jersey’s gas and electric infrastructure — nearly three-quarters of which went directly toward improving reliability and resiliency. These efforts have included dozens of projects to reinforce, modernize, and protect transmission and distribution networks statewide. Those upgrades are already delivering real benefits to our customers.
A System That Performs — Rain or Shine
From elevating substations in flood-prone areas to installing advanced technologies, we’ve completed hundreds of projects designed to keep power flowing in every condition. These improvements ensure strong performance not only on clear days, but also during storms and other severe weather events.
A key part of this progress has been our “Last Mile” initiative, focused on enhancing the final stage of power delivery to homes and businesses. This effort accelerated during the pandemic, as remote work and learning became the norm. Circuits upgraded through the Infrastructure Advancement Program (IAP) have led to 22% fewer outages and 23% fewer customers impacted on average.
And when outages do occur — most often due to weather — restoration happens faster. Our customers are typically reconnected in less time than the national average. In fact, in 2023 and 2024, our 2.4 million electric customers experienced some of the best reliability results in our history, as measured by the System Average Interruption Frequency Index (SAIFI) and System Average Interruption Duration Index (SAIDI).
Our natural gas network has also seen major improvements. Upgrades have made the system more efficient and significantly reduced the likelihood of leaks for our 1.9 million gas customers.
“Through these strategic investments, PSE&G has created a durable and dependable energy infrastructure capable of serving customers reliably — even during the most challenging weather conditions,” said Kim Hanemann, PSE&G President and Chief Operating Officer.
Beyond reliability, our infrastructure programs have generated local jobs and strengthened New Jersey’s economy. Combined, the Energy Strong, IAP, and Gas System Modernization Program (GSMP) initiatives have supported more than 9,000 jobs statewide.
Raising the Bar for Resilience: Energy Strong I & II
The Energy Strong programs were launched to harden and modernize our electric and gas systems for the 21st century. Highlights include:
42 substations elevated above Superstorm Sandy flood levels, reducing flood risk during major storms. Installation of 1,500+ smart switching devices equipped with wireless communication, which automatically reroute power and shorten response times — cutting average customer interruptions by 21%. Deployment of an Advanced Distribution Management System (ADMS) that uses real-time data and high-speed communication to detect, diagnose, and restore power faster. Over the past decade, we’ve invested $30 billion to strengthen New Jersey’s gas and electric infrastructure — nearly three-quarters of which went directly toward improving reliability and resiliency. These efforts have included dozens of projects to reinforce, modernize, and protect transmission and distribution networks statewide. Those upgrades are already delivering real benefits to our customers.
A System That Performs — Rain or Shine
From elevating substations in flood-prone areas to installing advanced technologies, we’ve completed hundreds of projects designed to keep power flowing in every condition. These improvements ensure strong performance not only on clear days, but also during storms and other severe weather events.
A key part of this progress has been our “Last Mile” initiative, focused on enhancing the final stage of power delivery to homes and businesses. This effort accelerated during the pandemic, as remote work and learning became the norm. Circuits upgraded through the Infrastructure Advancement Program (IAP) have led to 22% fewer outages and 23% fewer customers impacted on average.
And when outages do occur — most often due to weather — restoration happens faster. Our customers are typically reconnected in less time than the national average. In fact, in 2023 and 2024, our 2.4 million electric customers experienced some of the best reliability results in our history, as measured by the System Average Interruption Frequency Index (SAIFI) and System Average Interruption Duration Index (SAIDI).
Our natural gas network has also seen major improvements. Upgrades have made the system more efficient and significantly reduced the likelihood of leaks for our 1.9 million gas customers.
“Through these strategic investments, PSE&G has created a durable and dependable energy infrastructure capable of serving customers reliably — even during the most challenging weather conditions,” said Kim Hanemann, PSE&G President and Chief Operating Officer.
Beyond reliability, our infrastructure programs have generated local jobs and strengthened New Jersey’s economy. Combined, the Energy Strong, IAP, and Gas System Modernization Program (GSMP) initiatives have supported more than 9,000 jobs statewide.
Raising the Bar for Resilience: Energy Strong I & II
The Energy Strong programs were launched to harden and modernize our electric and gas systems for the 21st century. Highlights include:
Reliability at the Neighborhood Level: Infrastructure Advancement Program (IAP)
Our IAP “Last Mile” upgrades have improved performance at the local level — down to individual neighborhoods and streets. So far, results include:
Cleaner, Safer Natural Gas Systems
Through the Gas System Modernization Program (GSMP), we’ve replaced more than 1,600 miles of outdated cast-iron and unprotected steel pipes prone to leaks. The impact has been substantial:
Powering New Jersey — Today and for the Future
Each day, we deliver reliable energy to millions across New Jersey through:
We plan decades ahead to ensure our systems remain resilient and ready for tomorrow’s demands. By continuing to innovate, invest, and operate efficiently, we strive to maintain dependable service while keeping costs manageable.
No matter how the energy landscape evolves, you can count on us to provide safe, reliable, and forward-looking service for the people and businesses of New Jersey.
No matter how the energy landscape evolves, you can count on us to provide safe, reliable, and forward-looking service for the people and businesses of New Jersey.