On a recent spring day at our West Orange customer support location, a steady stream of customers arrived—some on their own, others accompanied by family or friends. Each visitor was warmly welcomed by a team ready to provide assistance. One by one, they checked in and sat down with representatives who offered guidance on bill payments, account services, and practical ways to cut monthly energy costs.
With many households facing tighter financial situations, our 16 customer service centers across New Jersey—alongside our online and phone services—have become more essential than ever. These aren’t just places to pay utility bills; they serve as key resources for one-on-one support, education on energy efficiency, and help with affordability.
Why Energy Prices Are Increasing—and How It Affects You
Rising capacity prices from PJM Interconnection—the organization overseeing electricity distribution in New Jersey and 12 other states—are being driven by declining generation resources and stronger consumer demand. This, in combination with New Jersey’s Basic Generation Service (BGS) auction, has led to increased supply prices across all electric utilities in the state. Starting June 1, customers with PSE&G will see about a 17% rise in their monthly electricity bills due to these supply costs, with other utilities in the state seeing increases up to 20%.
It’s important to clarify that utilities like PSE&G do not profit from the portion of your bill that covers energy supply—this cost is passed directly to customers. Still, we’re here to help by offering assistance options and working with state officials to identify more long-term solutions.
"We know this summer’s rate hike will be challenging," said Nicole Swan-Bennett, Senior Director of Customer Care at PSE&G. "That’s why we’re committed to explaining what’s driving the increase and showing customers how they can manage their bills through energy-saving programs and financial support."
Our Support Efforts in Action
For many years, we’ve partnered with customers, community groups, and nonprofits to spread awareness about available energy assistance programs. Our goal is to connect people to energy-saving solutions and affordability resources—whether you’re a residential customer or running a small business.
Our energy efficiency programs include free assessments designed to help homes and businesses reduce energy use. As of February, more than 415,000 customers have benefited—saving nearly $640 million in total. In the past year alone, our payment and affordability assistance programs provided over $265 million in support to more than 226,000 households. There’s still room to grow: we believe another 100,000 customers could qualify for help. Low Income Home Energy Assistance Program (LIHEAP) Universal Service Fund NJ SHARES New Jersey Lifeline Payment tools such as the Equal Payment Plan and Deferred Payment Arrangements are available to help manage ongoing and overdue bills. With many households facing tighter financial situations, our 16 customer service centers across New Jersey—alongside our online and phone services—have become more essential than ever. These aren’t just places to pay utility bills; they serve as key resources for one-on-one support, education on energy efficiency, and help with affordability.
Why Energy Prices Are Increasing—and How It Affects You
Rising capacity prices from PJM Interconnection—the organization overseeing electricity distribution in New Jersey and 12 other states—are being driven by declining generation resources and stronger consumer demand. This, in combination with New Jersey’s Basic Generation Service (BGS) auction, has led to increased supply prices across all electric utilities in the state. Starting June 1, customers with PSE&G will see about a 17% rise in their monthly electricity bills due to these supply costs, with other utilities in the state seeing increases up to 20%.
It’s important to clarify that utilities like PSE&G do not profit from the portion of your bill that covers energy supply—this cost is passed directly to customers. Still, we’re here to help by offering assistance options and working with state officials to identify more long-term solutions.
"We know this summer’s rate hike will be challenging," said Nicole Swan-Bennett, Senior Director of Customer Care at PSE&G. "That’s why we’re committed to explaining what’s driving the increase and showing customers how they can manage their bills through energy-saving programs and financial support."
Our Support Efforts in Action
For many years, we’ve partnered with customers, community groups, and nonprofits to spread awareness about available energy assistance programs. Our goal is to connect people to energy-saving solutions and affordability resources—whether you’re a residential customer or running a small business.
We continue to raise awareness through service center staff, multilingual outreach, newsletters, and our network of community partners—ensuring customers know about the help that’s available.