Following severe weather and extended power outages across Indiana, T-Mobile mobilized its teams to help residents, customers and local communities maintain communications while recovery efforts were underway.

From Friday, August 21, through Tuesday, September 15, T-Mobile is providing unlimited talk, text and data at no additional cost to eligible customers affected by the outages. The offer applies to T-Mobile Postpaid and Prepaid, Metro by T-Mobile, UScellular, Assurance Wireless, Mint and Ultra customers in impacted areas who do not already have unlimited service.

The company also established community support locations in parts of Indiana, providing free Wi-Fi access and device-charging facilities. These services were open to everyone, regardless of their wireless carrier.

In Northwest Indiana, assistance was offered in Merrillville, Highland and Gary, while Connersville received support in the east-central part of the state. As commercial electricity service returned and T-Mobile worked with local agencies to assess outstanding needs, on-site operations were brought to an end at certain locations. Teams continued monitoring conditions and remained prepared to respond if necessary.

T-Mobile's response also included behind-the-scenes efforts to maintain network connectivity. Portable generators and satellite-based backhaul systems were deployed at locations where they were needed, helping keep communications services available as affected communities continued their recovery.

Hurricane Helene has officially intensified to a Category 1 hurricane as it approaches landfall in Florida's Big Bend area tomorrow night. T-Mobile has mobilized its emergency response teams in preparation for the severe conditions, which may include winds reaching 125 mph, rainfall of 8 to 12 inches, and life-threatening storm surges across Florida, Alabama, and Georgia. Here's an overview of how T-Mobile is working to keep customers, communities, first responders, and others connected:
 
Network Preparation
T-Mobile's network emergency management team, along with local market teams and National Operations Centers, are closely monitoring network performance. The company is pre-positioning a substantial amount of equipment at key locations in Florida, Alabama, and Georgia for rapid deployment after Hurricane Helene passes, once it is safe to do so. Measures taken include:
 

 
Additionally, T-Mobile's network modernization allows local teams to quickly adjust coverage, enhancing signal strength in crucial areas for rescue operations, Incident Command Centers, shelters, hospitals, and other essential locations.
 
Public Safety and First Responders
T-Mobile for Government is collaborating with various federal, state, and local agencies, including the Federal Emergency Management Agency (FEMA) and state Emergency Operations Centers across multiple states. The team is ready to deploy additional network resources to support first responders as soon as conditions permit. Agencies in need of communication support can contact T-Mobile's 24-hour emergency hotline at 888-639-0020 or via email at ERTRequests@T-Mobile.com.
 
Community Support
T-Mobile teams are positioned in Mississippi and Georgia with additional equipment and resources for deployment when safe. This includes a Community Support Command Center to coordinate local operations and several trucks and trailers that offer Wi-Fi access, device charging, and necessary supplies.
 
Customer Concessions
To assist customers who may be affected, T-Mobile is providing unlimited talk, text, and data for T-Mobile, Metro by T-Mobile, and Assurance Wireless customers who are not on unlimited plans. This offer will be available from tomorrow, September 26, through Wednesday, October 2, in specified counties across Alabama, Florida, and Georgia.