According to the J.D. Power 2025 Electric Utility Business Customer Satisfaction StudySM, PSEG Long Island and New Jersey’s largest utility, Public Service Electric & Gas (PSE&G), achieved the highest customer satisfaction scores among large electric utility business customers in the Eastern U.S. PSEG Long Island claimed the top spot, marking an impressive rise from the bottom of the rankings in 2014 when it began operating the Long Island electric grid—making it the nation’s most improved electric service provider. PSE&G earned the second position, climbing from fifth place in 2024.

Ralph LaRossa, PSEG’s chair, president, and CEO, praised the teams at both PSEG Long Island and PSE&G, emphasizing that their success stems from collaboration, trust, and a shared dedication to serving customers.

“LaRossa highlighted that the recognition also reflects the enduring strength of the PSEG brand, which has been delivering safe and reliable energy since 1903,” noting that the employees in Long Island and New Jersey continue to uphold this tradition every day.

Kim Hanemann, PSE&G President and Chief Operating Officer, added, “These results demonstrate the value of PSEG and our ongoing commitment to providing exceptional customer service. We are grateful to our business customers for trusting us with their energy needs.”

The J.D. Power survey included 18,132 business customers across the country. Its “Large East” category encompasses major electric utilities operating in Connecticut, Delaware, the District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Tennessee, Virginia, and West Virginia.

David Lyons, interim president and COO of PSEG Long Island, remarked, “Since 2014, we have worked tirelessly to enhance the experience for the 1.2 million customers we serve on Long Island and in the Rockaways, including over 130,000 commercial clients. After a decade of focused improvements leveraging PSE&G’s expertise, it is a true honor to be recognized as the top utility for business customer satisfaction across 12 states.”

PSE&G has been dedicated to serving as a trusted energy partner for business clients. This year, the company introduced Business Connect, an initiative featuring webinars, events, and in-person visits. Business customers also benefit from a dedicated call center staffed by trained professionals, monthly newsletters with energy-saving tips, digital service options, and a wide range of energy efficiency programs.

Dave Johnson, PSE&G Senior Vice President and Chief Customer Experience Officer, stated, “At PSE&G, our customers are central to everything we do. We focus on connecting with them and offering programs, tools, and resources to help manage energy usage and costs.”

PSEG Long Island provides numerous programs and incentives for business clients, such as complimentary energy assessments, economic development grants, bill credit programs, energy efficiency rebates, and support for electric vehicles and chargers. Since 2018, its Business First Program has contributed over $2.8 million to assist local businesses through initiatives like Main Street Revitalization grants, the Vacant Space Revival program, and Community Thrive Program grants.

Click here to know more about the business support offered by PSEG Long Island.

PSE&G Recognized for Outstanding Residential Customer Satisfaction
Public Service Electric & Gas (PSE&G), the largest utility provider in New Jersey, has been honored by J.D. Power as the highest-rated utility for residential customer satisfaction in both electric and gas services within the East Large Segment for 2024. This marks the second time PSE&G has received this distinguished dual recognition for its commitment to customer satisfaction.

Leading in Residential Electric Service
In the Residential Electric study, PSE&G secured the top position in the East Large Segment across all evaluated categories, including power quality and reliability, customer care, billing and payment, corporate citizenship, pricing, and communication.

This recognition highlights PSE&G’s continued focus on infrastructure investments, innovation, and a customer-centric approach to delivering safe, reliable, and cost-effective energy solutions.

Excellence in Residential Gas Service
PSE&G also achieved the highest ranking in residential gas customer satisfaction for the East Large region, excelling in key areas such as reliability, billing, and communication. This accolade reflects the company’s dedication to providing dependable and affordable natural gas services to its customers.

“These awards from J.D. Power are based on direct feedback from our residential customers and serve as a testament to our team’s unwavering commitment to service excellence,” said Dave Johnson, PSE&G’s Vice President of Customer Care and Chief Customer Officer. “Earning the top spot in both electric and gas customer satisfaction showcases the dedication and hard work of every PSE&G employee. Our goal is to build strong relationships with our customers and communities, ensuring we meet their energy needs while serving as a trusted energy advisor.”

A Legacy of Customer Commitment
This latest recognition follows PSE&G’s previous wins, including the top rankings for Residential and Business Electric Customer Satisfaction in 2023 and both Residential Gas and Electric Satisfaction in 2022 for the East Large region. These achievements reinforce the company’s ongoing leadership in the utility industry and its dedication to exceptional customer service.

“Proactive communication, such as outage notifications, infrastructure updates, and energy-saving tips, plays a crucial role in strengthening customer satisfaction,” said Mark Spalinger, Director of Utility Intelligence at J.D. Power.

Looking to the Future
PSE&G remains committed to enhancing the customer experience through ongoing investments in advanced technology, clean energy solutions, and infrastructure improvements. By prioritizing innovation and sustainability, the company aims to meet the evolving energy needs of its customers while shaping the future of the industry.